Privacy Policy
At Solace, protecting the privacy and emotional safety of our users is one of our highest priorities. This Privacy Policy explains how we collect, use, and safeguard your information while using the platform.
1. Information We Collect
To provide a safe and personalized experience, Solace may collect:
- Basic account information such as name and email
- Session booking details
- Journal entries and reflections submitted by users
- Platform usage and activity data
- Payment confirmation details from secure payment providers
We do not collect unnecessary sensitive personal information.
2. How We Use Your Information
Your information is used to:
- Manage bookings and user accounts
- Improve the platform experience
- Provide personalized wellness insights
- Maintain platform safety and moderation
- Respond to support requests
Solace does not sell user data to advertisers or third parties.
3. Conversations & Confidentiality
Conversations on Solace are intended to remain respectful and private.
While we value confidentiality, limited access to conversations or reports may occur when necessary to:
- Investigate harmful behavior
- Prevent abuse or safety risks
- Comply with legal obligations
4. Data Security
We take reasonable measures to protect user information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee absolute security. Users are encouraged to avoid sharing highly sensitive financial, legal, or medical information during peer sessions.
5. Third-Party Services
Payments and authentication services may be processed through trusted third-party providers.
These providers may have their own privacy policies and security practices.
6. User Rights
Users may request:
- Account updates
- Correction of personal information
- Deletion of their account and associated data
Requests can be submitted through our support email.
7. Changes to This Policy
Solace may update this Privacy Policy periodically to reflect platform improvements or legal requirements.
Continued use of the platform after updates constitutes acceptance of the revised policy.