Refund & Cancellation Policy

1. Session Cancellation

Users may cancel or reschedule a session up to 2 hours before the scheduled session time.

Eligible cancellations may receive:

• A session credit, or
• A rescheduled booking depending on availability

2. Non-Refundable Sessions

The following are generally non-refundable:

• Completed sessions
• Missed sessions without prior notice
• Cancellations made less than 2 hours before the session

3. Exceptional Situations

Refund requests related to technical issues, duplicate payments, or emergency circumstances may be reviewed on a case-by-case basis.

Approval of refunds remains at the discretion of the Solace support team.

4. Payment Processing

Refunds, when approved, may take 5–10 business days to reflect in the original payment method depending on the payment provider or bank.

5. Platform Rights

Solace reserves the right to refuse refunds in cases involving:

• Policy abuse
• Fraudulent activity
• Repeated misuse of bookings or payments

Need Help?

For cancellation or refund assistance: